Terms & Conditions

Acceptance of the terms

By using our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions ("Agreement"). If you do not agree with any of the terms contained herein, please refrain from using our platform.

1. Eligibility requirements

   To use our platform, you must:

   1. Be at least 18 years old (or the minimum age required in your jurisdiction)
   2. Provide true and accurate personal information during account registration
   3. Meet applicable eligibility requirements for gaming activities in your jurisdiction

2. Account registration rules

   When creating an account with us, please ensure that:

   1. You provide all requested information accurately and truthfully
   2. Your username is unique and compliant with our platform's guidelines
   3. You agree to keep your login credentials secure and confidential

3. Identity verification and kyc

   We may request verification of your identity and/or age at any time during or after registration. This may include, but is not limited to:

   1. Government-issued photo identification (e.g., driver's license, passport)
   2. Proof of address
   3. Social security number or equivalent

   Please note that failure to provide such information upon request may result in account restriction or closure.

4. Account accuracy obligations

   You are responsible for maintaining the accuracy and up-to-date status of your personal data on our platform. We reserve the right to rely on any incorrect or incomplete information you provide, which could lead to adverse consequences, including but not limited to:

   1. Account restriction
   2. Withdrawal suspension
   3. Closure

5. Account security responsibilities

   To protect yourself against unauthorized use of your account and login credentials:

   1. Store your password securely in a safe place (do not share it with anyone)
   2. Regularly review statements for suspicious transactions or activities
   3. Notify us immediately upon learning of potential security breaches

6. Login credentials and password protection

   To prevent unauthorized access to your account, please keep your username and login credentials confidential.

7. Restricted behaviour and prohibited activities

   We reserve the right to restrict or ban any behavior that is deemed detrimental to our platform's integrity or users' experience. This includes, but is not limited to:

   1. Misuse of bonuses
   2. Hacking attempts
   3. Collusion with other players

8. Bonus and promotion rules

   Please note that bonus offers may be subject to change at any time without notice.

   • Bonus amounts will only be credited after qualifying play.
   • Wagering requirements apply; see our Promotions page for details.
   • Abuses of bonuses or promotions may result in account restriction or closure.

9. Wagering and gameplay conditions

   When participating in gaming activities:

   1. Be aware that our platform offers different types of games, each with its own set of rules and wagering requirements
   2. Respect all posted game limits and betting restrictions

   Please note that technical issues may sometimes occur; we will make every effort to resolve the issue promptly.

10. Deposits and withdrawals

    If applicable:

    • Deposits are subject to verification before processing.
    • Withdrawal requests will be reviewed and processed according to our platform's policy, which includes but is not limited to:
      • Verification of account status and gaming history
      • Identification of any potential bonus-related issues

11. Verification before withdrawals

    To prevent abuse and maintain the security of our platform:

    1. We may request verification documentation before processing a withdrawal.
    2. Failure to provide such documentation within reasonable time or in case of disputes, we reserve the right to:
       • Refuse withdrawal requests
       • Suspend withdrawals temporarily

12. Processing and review procedures

    We strive to process your transaction as soon as possible after receiving confirmation. However, there may be times when:

    1. Processing delays occur due to external factors (e.g., payment processing or bank transfer issues).
    2. A manual review is required for specific transactions or situations.
    3. Additional time might pass between requests and approval for withdrawals

13. Responsible gambling expectations

    Please note that our platform offers responsible gaming tools, which can be accessed via your account:

    1. Self-exclusion option: available by request (minimum 24 hours up to several weeks)
    2. Deposit limits
    3. Loss limit reminders
    4. Reality checks displaying elapsed time and net results at preset intervals

14. Self-exclusion and account restrictions

    If you wish to self-exclude, we will:

    1. Lock your account for the selected period.
    2. Restrict access during this timeframe.

    Please note that once self-exclusion is activated, no reactivation of the account can occur until its expiration and a cooling-off period has passed.

15. Game fairness and rng systems

    Our platform guarantees fair play using Random Number Generators (RNGs). We also adhere to strict guidelines for gaming integrity:

    1. Periodic audits on all games
    2. Continuous monitoring by experienced staff

    Please be aware that, due to technical limitations or game-specific mechanics, occasional imbalances may arise; in such cases:

    1. Immediate attention from our support team will be given.
    2. Relevant adjustments made if possible.

16. Technical interruptions or voided gameplay

    We are not responsible for any issues resulting from technical malfunctions or interruptions of gaming sessions. Should this occur:

    1. We strive to resolve the issue as promptly and efficiently as possible.
    2. Credit will be awarded according to our terms, when applicable

17. Suspension or closure of accounts

    If we find evidence indicating a breach of these Terms & Conditions or suspicious activities related to your account:

    1. Suspension: temporary measure; may lead to future restrictions
    2. Closure: permanent termination

    In this event, you are required to comply with the final decision made by our support team.

18. Intellectual property and platform ownership

    All intellectual property rights on our platform belong to Fawkner Bingo Croydon Pty Ltd (including but not limited to software code, logo designs, trade name) and its affiliates. No unauthorized use or reproduction is allowed without prior written permission from us.

19. Limitation of liability

    Our liability for losses related directly or indirectly to gaming activities will be limited as per applicable regulatory standards in your jurisdiction. By agreeing to these Terms & Conditions, you acknowledge that:

    1. You understand the risk involved with participating on our platform.
    2. You accept full responsibility for any outcome arising from using our services

20. Modification of terms

    We reserve the right to change or modify this Agreement at any time without prior notice.

21. Contact or support guidance

    For inquiries about these Terms & Conditions, account issues, technical assistance:

    1. Please contact us via email
    2. Reach out through live chat (if available)
    3. Utilize our contact form on the website

    Please note that we will only respond during operational hours and under normal circumstances.

22. Applicable licensing or regulatory oversight

    Our operation is fully compliant with local gaming laws, regulations, and policies of Victoria state as well as relevant Federal standards. We do not claim any affiliation to or approval from governmental authorities outside this region unless explicitly mentioned otherwise in these Terms & Conditions